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Privacy policy

At Floral Wonders, we understand the importance of privacy and are committed to protecting the personal information you provide to us. This privacy policy explains how we collect, use, share, and protect the data you provide when you visit our website or use our services. We encourage you to carefully read this policy to understand how we handle your information.

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1. Information we collect:

  • Personal identification information: When you engage with our website or services, we may collect personal information such as your name, email address, contact number, billing address, and event details.

  • Payment information: If you make a purchase or engage our services, we may collect payment details necessary for processing payments securely.

  • Event preferences: We may collect information about your event preferences, floral design preferences, color schemes, and other details to personalize our services for you.

  • Communications: When you contact us via email, phone, or any other means, we may retain those communications to track inquiries, resolve issues, and provide you with better services.

 

2. How we use your information:

  • To provide services: We use the information you provide to deliver the requested services, including floral arrangements, event design, and related services.

  • Personalization: We may use your information to personalize our offerings, such as suggesting floral arrangements or event themes that align with your preferences.

  • Communication: We may use your contact information to respond to your inquiries, provide updates, and communicate important information about your event or our services.

  • Marketing and promotions: With your consent, we may occasionally send you promotional materials, special offers, or newsletters related to our business. You can opt-out of these communications at any time.

  • Legal obligations: We may process your data to comply with legal obligations, such as tax requirements or responding to lawful requests from authorities.

 

3. How we protect your information:

  • We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or alteration.

  • We utilize secure servers, encryption, firewalls, and other industry-standard security measures to protect your data during transmission and storage.

  • We restrict access to personal information to authorized personnel who require it to fulfill their job responsibilities. They are bound by strict confidentiality obligations.

 

4. Sharing your information:

  • We do not sell, trade, or rent your personal information to third parties for marketing purposes.

  • We may share your information with trusted third-party service providers who assist us in delivering our services, such as delivery companies or payment processors. These providers are obligated to protect your information and can only use it for the purposes specified by us.

  • We may disclose your information if required by law, legal process, or government authorities when we believe it is necessary to protect our rights, interests, or safety.

 

5. Retention of information:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a more extended retention period is required or permitted by law.

 

6. Your choices and rights:

  • You have the right to access, correct, update, or delete your personal information. Please get in touch with us if you wish to exercise any of these rights.

  • You may choose not to provide certain personal information; however, this may impact our ability to deliver certain services or provide personalized experiences.

 

7. Third-party websites:

 Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

 

8. Changes to this privacy policy:

We reserve the right to update or modify this privacy policy at any time. Any changes will be reflected on this page, and the revised policy will be effective immediately upon posting.

 

By using our website or engaging our services, you signify your acceptance of this privacy policy. If you have any questions or concerns about our privacy practices, please get in touch with us through the provided channels.

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